30 hours part-time (LPA Level 5). Work will mainly take place at night, and on weekends.
We are looking for a new Venue Assistant.
Reporting to and supporting the Senior Venue Manager within PP&VA’s Venue Services team, the Venue Assistant is a people leader role across the Front of House team with a focus on Coordinating and Managing Events at The Joan. Assisting the Senior Venue Manager, the role leads a team of Front of House casual staff and works closely and collaboratively with the Events Manager and the Ticketing Services Supervisor.
With a strong sense of providing, modelling and leading exceptional customer service, along with a keen eye for venue aesthetics and amenity, this role requires a professional and friendly approach to team leadership as well as a practical, solutions-based work ethic.
In addition to the venue-centric responsibilities of the role, other responsibilities include:
- Management of the Venue bars – coordinating training, procurement, stocktake and managing the service
- Assisting in all aspects of the Venue and Event Coordination;
- Acting as an event coordinator to run shows and events;
- Assisting the venue in a customer service capacity as required through Box Office, Conservatorium and Studio Q.
- Overseeing cash handling.
- Ensuring that EEO, WH&S, RSA, child protection, LPA and all applicable legal requirements and industry benchmarks are adhered to through practices at the Centre.
Essential Criteria
- Demonstrated employment experience in a similar position – performing arts / events / tourism & hospitality.
- Demonstrated experience in the processes involved in carrying out diverse events from end to end
- Demonstrated commitment to continuous improvement of current systems and practices to ensure quality services are delivered to clients
- Ability to work under pressure, to deal calmly with a wide range of people with tact, discretion and care.
- Ability to set up events including lifting tables and chairs.
- Demonstrated precision, ability to multitask, maintain confidentiality, problem solve, work with accuracy and ability to work independently.
- Current Working with Children Check.
- Current First Aid Certificate or willingness to acquire.
- Current Drivers licence.
Desirable
- Demonstrated high level customer service and interpersonal skills.
- Demonstrated administrative and time management skills in a busy multifunctional event environment.
- Relevant tertiary qualifications.
- General ICT competency and facility in Microsoft Office programs and ability to learn industry specific software as required.
- Experience with working with and within a Front of House team.
If you would like to know more about the role, please contact Haydn Vredegoor at haydn.vredegoor@penrith.city
To apply, please send a current CV detailing your experience and contact information for at least two referees to Haydn Vredegoor at haydn.vredegoor@penrith.city
Applications close Sunday 11 May 2025 at midnight.
Click Here to Download the Position Description
Access, Equity & Inclusion
PP&VA is committed to creating an inclusive workforce which reflects the community we serve.
We welcome and encourage applications from all people regardless of age, gender, ethnicity, cultural background, disability, or sexual orientation.
We will provide reasonable adjustments in our recruitment process and in the workplace.